Refund policy

Return and Refund Policy

We accept return requests within 30 days of delivery for products that are unopened, unused, and in their original packaging. Please keep your order confirmation or other proof of purchase. Opened or used skincare products cannot be returned.

To request a return, email hello@bravuraessentials.com with your order number. If your return is approved, we’ll send you instructions and the return address. Please do not send a product back before contacting us.

For returns of unopened products, the customer pays return shipping. We do not charge a restocking fee. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos so we can make it right. We will cover return shipping if we ask you to send that item back.

Once we receive and inspect an approved return, we’ll email you the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. Original shipping charges are not refunded for ordinary returns.

Questions? Email hello@bravuraessentials.com.